Knowledge Base
Everything you need to know, from useful tips to the key details of our services.
We’ve collected the most common questions on this page. Use the search below to find your answer quickly.
You can report a fault 24/7 by email ([email protected]), using the contact form or by sending a ticket in the Client Portal.
Technical questions
Security comes first for us! We follow strict protocols to keep your website, email accounts and other data safe on our servers. If you can’t reach your website, log in to it or log in to your hosting control panel, the reason is almost always that the Imunify360 firewall has blocked your IP address. The firewall monitors failed login attempts and blocks the IP address after 5 failed attempts (whether in cPanel, Webmail, FTP or a POP3/IMAP/SMTP connection).
The solution is simple: send us your IP address, and we’ll lift the block and tell you why it happened. If you like, we can also add your IP address to the “allowlist”. You can check your IP address at szerverzum.hu/ipcim or whatismyip.com.
You can send us your IP address:
- by email to [email protected],
- using the contact form on our Contact page,
- by sending a ticket in the Client Portal.
Important: while your IP address is blocked, your email client can’t send emails through our servers either. In that case, send your message from another email account (e.g. Gmail), or use the contact form or the Client Portal over mobile data (not Wi-Fi).
When you ordered the service, we emailed you your login details.
Hosting, FTP and cPanel password: if you can’t find your login details, or you’ve since set a new password and forgotten it, email us at [email protected]. For security and data protection reasons, we can only send a new password to the email address(es) registered to the subscription.
Client Portal password: on the Client Portal login page, choose “Elfelejtett jelszó” (Forgotten password) to request a new one: we’ll send the password reset link to the main email address associated with the subscription.
The most common reason for email problems is that your hosting has run out of free storage space. A lack of free space causes problems for both your website and your email: new emails don’t arrive, and your email client may not be able to load your earlier messages either.
Please pay close attention to the notifications sent by cPanel: when your hosting reaches 80%, 90% and 98% usage, cPanel automatically emails you at the primary address given for the subscription. You can change the notification address, and you can also set a secondary notification address in cPanel.
If your free space is running low, please upgrade your hosting space in time, or delete data and emails you no longer need. You can check your current usage in cPanel, and the Disk Usage tool shows how the space is distributed.
Finding and fixing errors in software or a website uploaded to your hosting is the job of a web developer or programmer.
Hosting does not include web development work. For a separate labour fee, we can take on programming tasks related to your website (website migration, updates, changes, troubleshooting, investigating and fixing a hacked website).
As a hosting provider, our job and goal is to operate and provide a reliable, technologically modern server infrastructure on which your website, email and applications run quickly and securely and stay available online. We keep the server environment on our servers continuously up to date and regularly install security fixes and updates on the server software.
Investigating and fixing errors in software and websites uploaded to your hosting is outside the hosting provider’s responsibility and is not included in the hosting fee. Such tasks are the responsibility of a developer or programmer.
A website may stop working properly because of, among other things:
- incorrect configuration or handling that makes the website crash
- neglected regular updates and maintenance
- failure to install functional and security fixes
- a compatibility error caused by an automatic update
- outdated code and/or inadequate security measures, which can lead to the website being hacked/compromised
As these are outside SzerverZum’s responsibility, fixing them is not part of the hosting service we provide.
If needed, you can use our system administration and programming support for the fees in our price list, e.g.:
- moving a WordPress or other website
- troubleshooting, recovery, updates
- recovering/fixing/updating a hacked or crashed WordPress website, with a security review
- moving email (mailboxes)
- restoring hosting/data/mailboxes from a backup
We have more than 20 years of experience in web hosting and running WordPress websites, so we can help most effectively with WordPress-related tasks. Once you report a problem, we assess the task and give you a cost estimate; if you accept the offer, we schedule and carry out the agreed steps and work.
Customer support
We are an online business, and written communication helps us stay accurate and avoid misunderstandings – so email is our primary communication channel. During business hours, our team monitors incoming emails continuously and replies as quickly as possible, depending on the priority of the request.
We don’t run a phone helpline or call centre – this also helps us keep our prices low. Support often involves sharing URLs, login details, screenshots and error messages, which can’t be done reliably over the phone, can lead to misunderstandings and can’t be tracked or checked later.
To keep things efficient, we handle all communication by email (or through the ticketing system in the Client Portal).
Information, questions, billing and orders
We reply to administrative emails sent to [email protected] – questions about our services, custom quotes, orders and billing – within 1–2 hours during business hours (Monday to Friday, 9:00–17:00 CET). In practice, it’s usually 20–30 minutes, depending on our workload and the urgency of the request.
Fault reports
Report a fault 24/7, every day of the year
You can report a fault or problem in three ways:
- by email at [email protected],
- using the contact form on our Contact page,
- by opening a ticket in the Client Portal (with an active subscription).
24/7/365 monitoring
We monitor our servers and the services we provide 24/7/365 with detailed in-house monitoring and an independent third-party monitoring service, and continuously make sure they stay available – at night, at weekends and on public holidays too. Faults affecting our servers or the operation of the services we provide are fixed as quickly as possible, even outside business hours.
Everything else during business hours
If the problem isn’t in our systems (for example, it’s related to your website, a WordPress plugin, an email client or the settings of a device), our support team will handle it during business hours (Monday to Friday, 9:00–17:00 CET): requests received outside business hours are dealt with on the next working day at the latest. During business hours we reply within 1–2 hours (usually within 20–30 minutes).
Domain/DNS
You can check whether your chosen domain is available using the domain search on our website. You can also check .hu domains at domain.hu, EU domains at eurid.eu, generic international domains (gTLDs) at lookup.icann.org, and country-code domains (ccTLDs) on the website of the relevant country’s domain registry.
Domain registration means reserving the name of your choice for one or more years. When you register a domain name, you don’t acquire ownership: you buy the exclusive right to use it, which can be renewed for another year (or more) before it expires. We manage the domain name both administratively and technically, so there’s nothing you need to do.
A domain transfer means moving a name registered with another provider to SzerverZum – in other words, changing registrar. If you already have a domain name and buy hosting from us, it’s worth transferring the domain too: we can set up the technical side more easily and with less risk of errors, administration is simpler, and the related services (domain name and hosting) are renewed in one place.
Domain pointing means that a domain name registered with another provider stays there, but you connect it to hosting bought from SzerverZum. This works perfectly well technically, but managing the domain and the hosting separately can lead to administrative and technical errors. It’s worth keeping these services in one place to minimise the risk.
For individuals:
Name, address, phone number, email address, ID card number and date of birth.
For sole traders, companies, foundations and other organisations:
Name of the business/organisation, registered address, phone number, email address and tax number.
To order new hosting and domain registration, please fill in our online order form. Domain registration and hosting subscriptions are concluded online – there are no paper documents to fill in and send back.
If you’d like to add more domains to your existing SzerverZum hosting, just email our support team at [email protected] – we’ll reply quickly and take care of the registration. You can also order a new domain registration in the Client Portal.
If you don’t have hosting yet, or your hosting is elsewhere, you can still register a domain with us, although we recommend keeping these services in one place. We’re happy to help with any request or question – just email your domain registration request to [email protected].
Transferring Hungarian (.HU) domain names
A .HU domain name can be transferred with an “AUTH” code.
If the domain name was registered before 1 May 2025 and has no AUTH code, it needs to be converted to factor-based identification (“factorisation”). This can be done by your current domain registrar.
If your registrar refuses or is unwilling to do this, please contact us and we’ll find a solution. Domain names are recorded in a central registry, so the holder of the right of use can manage the domain even if the current registrar is unavailable or won’t help once it learns that the domain is being moved. A document-based transfer of a .HU domain name is usually possible; in this case, we carry out the factorisation during the transfer. We’ll let you know which documents are needed and the extra administration fee for a document-based transfer.
Transferring international and foreign country-code domains
To transfer generic international domains (.COM, .NET, .EU etc.) and foreign country-code domains (.AT, .DE, .SK etc.), you usually need an “Auth Code” or “EPP Code”, which your previous domain registrar or hosting provider can give you.
We use the AUTH code to start the domain transfer.
As the process differs between domain extensions, we always email you separately with the exact steps and what’s needed for the transfer.
After you order and pay the domain registration fee, we start registering the domain.
- For .HU domains, the registration itself happens immediately, but the Registry’s review and activation usually take 3–6 hours. After that, the domain name is ready to use.
- For international and foreign domain extensions, the domain name can be used within 2–4 hours of registration.
Before your domain name expires, we’ll email you a reminder with a pro forma invoice for the next year’s renewal fee. This is usually the same as the first-year registration fee.
To make sure you don’t miss it, we send 3+1 reminders in total:
- Reminder and pro forma invoice 15 days before expiry
- Reminder 7 days before expiry
- Reminder 1 day before expiry
+1: If the domain hasn’t been renewed, we send one more reminder 2 days after expiry.
The domain name becomes inactive on the day after it expires. The expiry date can’t be changed – we have no influence over it.
Please make sure you pay the renewal fee in time!
Expired domain names are deleted after a certain period, and renewing a domain from expired/quarantine status may involve extra costs.
.HU domains are deleted on the 31st day after expiry and become free for anyone to register. Restoring an expired .HU domain costs an extra 1,900 HUF + VAT on top of the renewal fee.
International and foreign domains go into pre-deletion quarantine: they become inactive, but the current domain holder can still renew or restore them. For international and foreign domains, the quarantine period is usually 30–60 days, and for some domains restoration is free for a certain time. If restoring the domain involves a fee, we’ll let you know before restoring it, and you can decide to cancel the renewal. The restoration fee depends on the domain extension and on how much time has passed since the expiry date.
With all our packages, you can create unlimited subdomains (e.g. shop.yourdomain.com) in a few clicks in the cPanel control panel.
A subdomain created in cPanel is active immediately and ready to use – there’s no need for our approval or any further technical settings (such as changing the domain’s DNS records).
You can manage your domain’s DNS records (edit, add or delete them) in cPanel, under Domains, by clicking the Zone Editor icon. Please take care when editing DNS records, as an incorrect change can make your domain, website or email stop working or work incorrectly.
If you’d like, we’re happy to make the necessary changes for you as part of our customer support.
You can request a change of your domain’s DNS servers in the Client Portal. If you’re not 100% sure what a DNS change will do and how it will affect your domain and services, please contact us and ask for our help before changing your DNS/nameservers.
Hosting/cPanel
We run our servers in our own data centre in Budapest, on Victor Hugo utca (“BIX”). We connect directly and with high bandwidth to the Hungarian backbone of the Budapest Internet Exchange, and we have built redundant connections to the networks of the main internet service providers.
Our goal is to provide the fastest, highest-quality web hosting possible, and the internet connection is one of its foundations. Besides domestic access, we guarantee fast international access, even if your website mainly targets visitors and users abroad.
Our network is built on Cisco and Arista equipment, and our servers are stable, reliable DELL PowerEdge machines with redundant power supplies and enterprise-grade SSD and NVMe storage.
For backups, we use Synology’s business solutions.
The servers running our web hosting services use the CloudLinux operating system with KernelCare, CageFS and LVE, which were developed specifically to maximise hosting uptime, protect users’ data and control shared resources efficiently.
We manage our hosting services in WHM/cPanel.
Websites are served by the Apache web server with the LSAPI (LiteSpeed) module, and databases by MySQL/MariaDB.
Security is provided by the SpamAssassin mail filter, the Imunify360 security system (a comprehensive firewall and malware scanner) and a web application firewall (WAF, ModSecurity).
Your hosting comes with the cPanel control panel, which lets you or your web developer manage your hosting, databases and email easily, along with their settings – including DNS records, redirects, subdomains, and JetBackup backups and restores when needed.
Thanks to the Softaculous auto-installer in cPanel, you can install, clone and manage more than 400 applications in a few clicks – including the most popular content management systems (WordPress, Drupal, Joomla) and online store platforms (Magento, OpenCart, PrestaShop).
We provide the following access to manage your services:
- cPanel central control panel
- FTP access to your hosting (also over an SSL-encrypted connection)
- phpMyAdmin access to your databases (available in cPanel)
- DNS access (Zone Editor) to manage your domain’s DNS records (available in cPanel)
- changing nameservers (DNS servers) (available in the Client Portal)
- JetBackup access to your backups (available in cPanel)
- POP3, IMAP and SMTP access for using your mailboxes in email clients (e.g. Outlook, Thunderbird, Mail app, Gmail app), over SSL-encrypted connections only
- Webmail (Roundcube) access to your mailboxes in a browser
For security reasons, we don’t provide SSH/Shell/CLI/SFTP access to hosting by default. It can be requested as a separate add-on for 2,400 HUF + VAT per year, if there’s a good reason to enable it.
You can add an unlimited number of domains registered with SzerverZum to your hosting.
For domains registered with another provider, the BUSINESS Start package includes 2 add-on domains, and the BUSINESS Plus and E-COMMERCE packages include 5 each. You can create unlimited subdomains for your domains.
If you’d like to add more domains registered elsewhere, just let us know when you order or at any time later. You’ll find the fees for extra add-on domains in our price list. You can manage your domains in cPanel and point them to an existing domain, a website or a folder on your hosting – so you can even run several websites in one hosting package.
Yes, you can increase your hosting space by any amount (in whole GB) – you don’t have to switch packages.
Our packages and services are flexible, so you can expand them to suit your needs.
You can upgrade at any time during the year, not only when your hosting package renews. For an upgrade, we issue a pro forma invoice for the remaining part of the year, aligned with your hosting package’s expiry date.
You’ll find our fees for extra hosting space in our price list.
You can order an upgrade by email at [email protected], or request it yourself in the Client Portal. Once you order, we automatically send you the pro forma invoice for the upgrade, and we activate it once payment arrives.
Yes. The E-COMMERCE package already comes with double the resources (CPU, I/O and concurrent processes) of the BUSINESS Start package. If you need even more, you can add extra CPU, RAM, I/O and other resources to any package – you’ll find the fees in our price list – and for larger needs, we’ll give you a custom quote.
Our web hosting is configured for running websites and normal business email. Newsletters, mailings and bulk email require infrastructure built specifically for that purpose.
We don’t prohibit newsletters, but we limit outgoing email to 100 messages per hour, which is enough for normal business email. The system counts the emails sent from your hosting from minute 0 of each hour to minute 0 of the next hour.
If you’d like to send newsletters or mailings, please use a service specialising in bulk email (e.g. Listamester, Brevo, MailerLite, Mailchimp, SendGrid), and please comply with the current laws and ethical standards that apply to sending newsletters.
We make automatic JetBackup backups of your hosting account – websites, databases and email accounts included – to a dedicated Synology backup infrastructure:
- daily backups on weekdays (Monday to Friday): we keep the last 10 daily backups,
- weekly backups at weekends: we keep the last 10 weekly backups, so you can go back up to 10 weeks.
Self-service restore: in the JetBackup section of cPanel you can restore your whole hosting account or just part of it (e.g. a database, an email account or a folder of your website) from any available backup yourself, free of charge. If a plugin update or a change breaks your website, you don’t have to wait for a developer: a few clicks take you back to the state before the problem, and you save the restore fee too.
You can restore your data yourself, free of charge, in a few steps in cPanel:
- Log in to cPanel and open JetBackup.
- Choose what you want to restore: your whole hosting account, just your website files or a specific folder, a database, or an email account.
- Choose the date – the backup whose state you want to go back to (from the last 10 daily and 10 weekly backups).
- Choose how to restore: you can overwrite your current data with the backed-up version, or merge the two – for example, when restoring a mailbox, your existing emails stay and only the missing ones are brought back.
- Start the restore, then check your website or mailbox once it has finished.
Tip: a WordPress website usually consists of its files and a database, so if your site is broken, restore both the website folder and its database to the same date.
If you get stuck or would rather leave the restore to us, we’ll take care of the related checks and the restore for the labour fee in our current price list.
In every hosting package, your website is protected by the Imunify360 security system. It includes a web application firewall (WAF), which blocks known attack patterns, malicious bots and password-cracking bots (brute force) before they reach your website, and a malware scanner that watches the files on your hosting.
This matters because WordPress sites are attacked constantly and automatically, and an outdated plugin or a weak password can be enough for a site to be hacked. Cleaning up a hacked website, a Google warning or an email domain on a spam blacklist costs far more than prevention.
Imunify360 doesn’t replace website maintenance: regularly updating WordPress, your theme and your plugins is still important. We can help with that as an hourly service.
For a separate labour fee, we can migrate your website, email accounts and other data according to your needs.
We can even manage the entire migration process for you, so that your domain and website stay available without downtime (the move can be done with zero downtime) and your email service remains available throughout the switchover.
Before your hosting package expires, we’ll email you a reminder with a pro forma invoice for the next year’s renewal fee.
To make sure you don’t miss it, we send 3+1 reminders in total:
- Reminder and pro forma invoice 15 days before expiry
- Reminder 7 days before expiry
- Reminder 1 day before expiry
+1: If the hosting hasn’t been renewed, we send one more reminder 2 days after expiry.
After the 3rd reminder, we suspend the hosting service and it becomes inactive. We’ll also let you know about the suspension in a separate email.
We keep the data stored on our servers for 45 days; after that, we delete the stored data and backups within 15 days, and the data can no longer be restored (it’s physically impossible).
We show a monthly price to make comparison easier, but packages are billed annually in advance, in a single payment:
- BUSINESS Start: 13,800 HUF + VAT/year (1,150 HUF + VAT per month)
- BUSINESS Plus: 17,400 HUF + VAT/year (1,450 HUF + VAT per month)
- E-COMMERCE: 39,000 HUF + VAT/year (3,250 HUF + VAT per month)
Annual billing is simpler for both of us: 1 invoice a year instead of 12, less accounting work and fewer bank transaction fees. This helps us keep our prices low, and you don’t have to make monthly transfers or keep track of payment deadlines.
If your browser’s address bar says “Not secure” (with an open or crossed-out padlock icon) when you open a website, the site has no SSL certificate and is served over an http:// connection. “Not secure” means that the communication between the browser and the server is not encrypted. Simply visiting such a site isn’t dangerous. An encrypted, secure https:// connection matters when you enter personal data on a website – for example, when placing an order in an online store or filling in a form.
If the connection isn’t encrypted, a third party (a hacker) who can monitor the traffic between the browser and the server could access the information you enter on the website.
Keep in mind that phishing sites also use free SSL certificates to make their pages look “secure” and even more convincing. Whenever you enter card details or online banking credentials, always check that the address bar really shows the web address of your bank (or payment provider), and click the padlock icon to check who the certificate was issued to.
For a business website, SSL is now a basic requirement: browsers label sites without https as “Not secure”, which can put off visitors and potential customers, and Google also takes https into account in search rankings. If your website has a contact form, a login or an online store, your visitors’ data must be sent over an encrypted connection.
The annual fee of all three hosting packages includes a wildcard DV SSL certificate signed by a certificate authority, covering all add-on domains, so your website will be available over https:// and browsers will show it as secure (padlock icon).
